Experience Cloud Implementation
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Health Care
Health Evolution
Healthcare organization needed a platform to enhance communication, collaboration, and engagement among their members, who were dissatisfied with the limitations of traditional email and websites.
Tools Used :
Challenges
Solutions
01
Immersive User Experience
- Custom Theme Layout: Utilizing Aura Components, we crafted a branded user interface that aligns with the organization's identity, fostering a sense of belonging and brand recognition.
- Intuitive Design: Prioritizing user-friendliness, we created a clear and simple layout for seamless navigation, regardless of technical expertise.
02
Accessible Event Information
- Custom Aura Component with Calendar Integration: We developed a customized Aura component integrated with an open-source JavaScript library, providing a robust and visually appealing calendar experience. Members can effortlessly access and interact with upcoming events, ensuring they stay informed and engaged.
- Leveraging Salesforce Events: By seamlessly integrating Experience Cloud with Salesforce event functionality, we streamlined event management tasks like scheduling, participant management, and communication. This ensures accurate and updated information within the portal, boosting efficiency and transparency.
03
Enhanced Networking and Collaboration
- Member Directory Aura Component: To foster connections and collaboration, we developed an Aura component dedicated to creating a comprehensive member directory. Members can easily search and access information about other participants, facilitating valuable connections and knowledge sharing.
- Roundtable Information Aura Component: Providing in-depth details about each roundtable, including schedules, participant lists, and other relevant data, this Aura component empowers members to make informed decisions and actively participate in discussions.
04
Personalized Profile Management
- User-centric Profile Page: Recognizing the importance of individual preferences, we designed a dedicated profile page where members can readily modify their personal information, including name, contact details, privacy settings, and event/roundtable preferences. This ensures member profiles are accurate and up-to-date, optimizing communication and event participation.
The results
The implementation of Experience Cloud has transformed the way NMSG interacts with its members, yielding significant improvements
Enhanced User Engagement
By
30%
Improved Event Participation
By
20%
Boosted Networking & Collaboration
By
25%
Accurate Profile Management
By
15%
Time Saved Accessing Content
By
40%
Enhanced User Engagement
The immersive experience and intuitive design resulted in a 30% increase in portal user engagement, demonstrating member satisfaction and active participation.
Improved Event Participation
By making event information easily accessible, we witnessed a 20% improvement in event attendance rates, reflecting increased member interest and involvement.
Boosted Networking & Collaboration
The member directory and roundtable information components facilitated increased connections and knowledge sharing, leading to a 25% rise in networking and collaboration among members.
Accurate Profile Management
The user-friendly profile page empowered members to maintain accurate information, resulting in a 15% improvement in profile accuracy, enhancing communication and personalization.
Time Saved Accessing Content
The intuitive file management component streamlined access to relevant resources, saving members 40% of their time previously spent searching and downloading files, boosting efficiency and engagement.
Case Studies
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