Public Sector
DOI, US Gov
A public entity sought to streamline grant management for Tribal Communities which is facing climate change .They want to simplify applications and allocate funds effectively.
Tools Used :
Challenges
Solutions
01
Customized User Experience
- Dynamic Lookups: Implemented custom Lightning Web Components (LWCs) for signup and login, offering dynamic lookup functionality based on user-entered tribe/organization names. This streamlines selection and reduces errors.
- Branded Experience Cloud Portal: Built with Experience Cloud and OmniStudio, the portal provides a branded and cohesive user interface, aligning with the organization's identity and creating a familiar and immersive experience.
02
Enhanced Data Integrity
- Third-Party Integration: Omniscript seamlessly integrates with a UEI validation fact checker, cross-referencing user-entered data against a comprehensive database to verify authenticity and minimize discrepancies.
03
User Autonomy and Convenience
- Upload Supporting Documents: The platform allows applicants to upload relevant documents to support their applications, strengthening their case and providing reviewers with a more comprehensive picture.
- Access Previous Information: Users can access and edit previously entered information within the application form, reducing redundancy and saving time.
- Resume Application Process: Applicants have the flexibility to save their application progress and resume at a later time, promoting convenience and encouraging completion.
- Contact Support: Dedicated contact information or support channels are readily available within the platform, allowing users to reach out for assistance with any questions or difficulties.
04
Collaborative Reviewer Portal
- Automated and Manual Assignment: A Batch class automatically assigns applications to reviewers in a round-robin fashion, while a custom LWC provides program managers with the option for manual assignment based on specific expertise or workload.
- Integrated Communication: Program managers can directly send email notifications to assigned reviewers within the LWC, ensuring smooth communication and collaboration.
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The results
Improved User Experience
By
30%
Enhanced Data Integrity
By
40%
Empowered Collaboration
By
40%
Increased User Autonomy
By
50%
By
-
Improved User Experience
Streamlined application processes, dynamic lookups, a user-friendly platform with the ability to upload documents, access past information, and resume applications, and clear support channels have resulted in a more intuitive, convenient, and immersive experience for Tribal Communities.
Enhanced Data Integrity
Integration with a validation fact checker strengthens data integrity and minimizes the risk of errors in applications.
Increased User Autonomy
The ability to upload documents, access previous information, save progress, and contact support empowers users and fosters a sense of control over the application process.
Empowered Collaboration
Automated and manual reviewer assignment combined with integrated communication streamline workflow and facilitate collaboration among program managers and reviewers.
Fair and Objective Evaluations
The Rubric Flow simplifies scoring and normalized scores ensure a standardized and objective evaluation process, fostering trust and fairness in the grant distribution.
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